In an emergency department (ED), the demand for service is not constant over time. This cannot be accounted for by means of waiting lists or appointment systems, so capacity decisions are the most important tool to influence patient waiting times. Additional complexities result from the...

We present a Markov model to approximate the queueing behavior at the G(t)/G(t)/s(t)+G(t) queue with exhaustive discipline and abandonments. The performance measures of interest are: (1) the average number of customers in queue, (2) the variance of the number of customers in queue, (3) the...