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MMAP/M/N queueing system with impatient heterogeneous customers as a model of a contact center
Dudin, Sergey; Kim, Chesoong; Dudina, Olga - In: Computers & operations research : and their … 40 (2013) 7, pp. 1790-1803
Persistent link: https://www.econbiz.de/10009760342
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Analysis and optimization of Guard Channel Policy in cellular mobile networks with account of retrials
Kim, Chesoong; Klimenok, Valentina Ivanovna; Dudin, … - In: Computers & operations research : and their … 43 (2014), pp. 181-190
Persistent link: https://www.econbiz.de/10010241963
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Tandem queuing system with infinite and finite intermediate buffers and generalized phase-type service time distribution
Kim, Chesoong; Dudin, Alexander; Dudina, Olga; Dudin, Sergey - In: European journal of operational research : EJOR 235 (2014) 1, pp. 170-179
Persistent link: https://www.econbiz.de/10010361362
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A G/M/1 retrial queue with constant retrial rate
Kim, Chesoong; Klimenok, Valentina; Dudin, Alexander - In: Top : transactions in operations research 22 (2014) 2, pp. 509-529
Persistent link: https://www.econbiz.de/10010386581
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Multi-server queueing system with a generalized phase-type service time distribution as a model of call center with a call-back option
Dudin, Aleksandr; Kim, Chesoong; Dudina, Olga; Dudin, Sergey - In: Analytical and stochastic modelling techniques, (pp. 401-428). 2016
Persistent link: https://www.econbiz.de/10011484384
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Optimal baggage sorting rule to reduce waiting time in baggage claim
Kim, Changhee; Yang, Hongsuk; Kim, Soo Wook - In: Service business 12 (2018) 2, pp. 445-451
Persistent link: https://www.econbiz.de/10011915093