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Performance analysis of time-dependent queueing systems : survey and classification

Schwarz, Justus Arne; Selinka, Gregor; Stolletz, Raik - In: Omega : the international journal of management science 63 (2016), pp. 170-189

Persistent link: https://www.econbiz.de/10011527487

Time-dependent performance approximation of truck handling operations at an air cargo terminal

Selinka, Gregor; Franz, Axel; Stolletz, Raik - In: Computers & operations research : and their … 65 (2016), pp. 164-173

Persistent link: https://www.econbiz.de/10011410757

Three essays on the performance evaluation of queueing systems with time-dependent parameters

Selinka, Gregor - 2017

Persistent link: https://www.econbiz.de/10011671800

Performance analysis and optimization of inbound call centers

Stolletz, Raik - 2003

Persistent link: https://www.econbiz.de/10001751596

Performance analysis of M-designed inbound call centers

Stolletz, Raik - In: Operations research proceedings 2003 : selected papers …, (pp. 9-16). 2004

Persistent link: https://www.econbiz.de/10002071738

Non-stationary delay analysis of runway systems

Stolletz, Raik - In: OR spectrum : quantitative approaches in management 30 (2008) 1, pp. 191-213

Persistent link: https://www.econbiz.de/10003596844

Performance analysis of an inbound call center with skills-based routing : a priority queueing system with two classes of impatient customers and heterogeneous agents

Stolletz, Raik; Helber, Stefan - In: OR spectrum : quantitative approaches in management 26 (2004) 3, pp. 331-352

Persistent link: https://www.econbiz.de/10002094550

Performance Analysis and Optimization of Inbound Call Centers

Stolletz, Raik - 2003

The focus of this book is on the management of inbound call centers. Based on technical performance measures this book develops economic performance measures for different classes of telephone service numbers. Both the numbers of agents and the number of offered phones lines are decision...

Persistent link: https://www.econbiz.de/10013518999

Time-dependent performance evaluation for loss-waiting queues with arbitrary distributions

Stolletz, Raik; Lagershausen, Svenja - In: International journal of production research 51 (2013) 5, pp. 1366-1378

Persistent link: https://www.econbiz.de/10009705733

Service-level variability of inbound call centers

Roubos, Alex; Koole, Ger M.; Stolletz, Raik - In: Manufacturing & service operations management : M & SOM 14 (2012) 3, pp. 402-413

Persistent link: https://www.econbiz.de/10009575887