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A single-server queue with Markov modulated service times
Zhou, Yong-pin; Gans, Noah - 1999
Persistent link: https://www.econbiz.de/10001427410
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Statistical analysis of a telephone call center : a queueing-science perspective
Brown, Lawrence A.; Gans, Noah; Mandelbaum, Avishai; … - In: Journal of the American Statistical Association : JASA 100 (2005) 469, pp. 36-50
Persistent link: https://www.econbiz.de/10002702139
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Call-routing schemes for call-center outsourcing
Gans, Noah; Zhou, Yong-Pin - In: Manufacturing & service operations management : M & SOM 9 (2007) 1, pp. 33-50
Persistent link: https://www.econbiz.de/10003438317
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Statistical analysis of a telephone call center : a queueing-science perspective
Brown, Lawrence; Gans, Noah; Mandelbaum, Avishai; … - 2003 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001754522
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Statistical analysis of a telephone call center : a queueing-science perspective
Brown, Lawrence; Gans, Noah; Mandelbaum, Avishai; … - 2004 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002444709