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Measuring the effect of queues on customer purchases

Lu, Yina; Musalem, Andrés; Olivares, Marcelo; … - In: Management science : journal of the Institute for … 59 (2013) 8, pp. 1743-1763

Persistent link: https://www.econbiz.de/10009788989

The effect of non-linear delay costs on workforce mix

Simmons, D. E. - In: Journal of the Operational Research Society : OR 64 (2013) 11, pp. 1622-1629

Persistent link: https://www.econbiz.de/10010207884

A queueing model to evaluate the impact of patient 'batching' on throughput and flow time in a medical teaching facility

Dobson, Gregory; Lee, Hsiao-hui; Sainathan, Arvind; … - 2012

We consider the work flow in a medical teaching facility, examining the process that involves an initial patient exam by a resident physician, a subsequent conference between the resident and the attending physician, and the attending physician’s visit with the patient. We create an analytical...

Persistent link: https://www.econbiz.de/10009699387

Bounded rationality in service systems

Huang, Tingliang; Allon, Gad; Bassamboo, Achal - In: Manufacturing & service operations management : M & SOM 15 (2013) 2, pp. 263-279

Persistent link: https://www.econbiz.de/10009751784

Improving voting systems through service-operations management

Yang, Muer; Fry, Michael J.; Kelton, W. David; Allen, … - In: Production and operations management : an international … 23 (2014) 7, pp. 1083-1097

Persistent link: https://www.econbiz.de/10010400685

Threshold routing to trade off waiting and call resolution in call centers

Zhan, Dongyuan; Ward, Amy R. - In: Manufacturing & service operations management : M & SOM 16 (2014) 2, pp. 220-237

Persistent link: https://www.econbiz.de/10010367159

Waiting patiently : an empirical study of queue abandonment in an emergency department

Batt, Robert J.; Terwiesch, Christian - In: Management science : journal of the Institute for … 61 (2015) 1, pp. 39-59

Persistent link: https://www.econbiz.de/10010496085

Panel size and overbooking decisions for appointment-based services under patient no-shows

Liu, Nan; Ziya, Serhan - In: Production and operations management : an international … 23 (2014) 12, pp. 2209-2223

Persistent link: https://www.econbiz.de/10010479060

Modeling load and overwork effects in queueing systems with adaptive service rates

Melasay, Mohammad; Ingólfsson, Ármann; Kolfal, Bora - In: Operations research 64 (2016) 4, pp. 867-885

Persistent link: https://www.econbiz.de/10011538546

Optimal choice for appointment scheduling window under patient no-show behavior

Liu, Nan - In: Production and operations management : an international … 25 (2016) 1, pp. 128-142

Persistent link: https://www.econbiz.de/10011437197