Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Recruitment"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Managing services marketing :...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Recruitment
Marketing
7
Services marketing
7
Dienstleistung
6
Dienstleistungsmarketing
5
Service failures
5
Service quality
5
Beschwerdemanagement
4
Complaint management
4
Customer satisfaction
4
Dienstleistungsqualität
4
Dienstleistungssektor
3
Service industry
3
Service recovery
3
Beziehungsmarketing
2
Complaints
2
Consumer behaviour
2
Customer delight
2
Customer service
2
Effort
2
Expertise
2
Fallstudiensammlung
2
Joy
2
Kundenservice
2
Kundenzufriedenheit
2
Management
2
Marketingstrategie
2
Personalauswahl
2
Personalbeschaffung
2
Personnel selection
2
Relationship marketing
2
Service
2
Service encounter
2
Service levels
2
Surprise
2
Tangibles
2
USA
2
United States
2
conjoint analysis
2
B-to-B-Marketing
1
more ...
less ...
Type of publication
All
Article
2
Type of publication (narrower categories)
All
Article in journal
2
Aufsatz in Zeitschrift
2
Language
All
English
2
Author
All
Bateson, John E. G.
2
Burke, Eugene
2
Vaughan, Carly
2
Wirtz, Jochen
2
Published in...
All
Harvard business review : HBR
1
Managing service quality : MSQ ; an international journal
1
Source
All
ECONIS (ZBW)
2
Showing
1
-
2
of
2
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
When hiring, first test, and then interview
Bateson, John E. G.
;
Wirtz, Jochen
;
Burke, Eugene
; …
- In:
Harvard business review : HBR
91
(
2013
)
11
,
pp. 34
Persistent link: https://www.econbiz.de/10010196177
Saved in:
2
Psychometric sifting to effeciently select the right service employees
Bateson, John E. G.
;
Wirtz, Jochen
;
Burke, Eugene
; …
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
5
,
pp. 418-433
Persistent link: https://www.econbiz.de/10010422332
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
