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How AI chatbots have reshaped the frontline interface in China : examining the role of sales-service ambidexterity and the personalization-privacy paradox
Fan, Hua; Han, Bing; Gao, Wei; Li, Wenqian - In: International journal of emerging markets 17 (2022) 4, pp. 967-986
Persistent link: https://www.econbiz.de/10013363121
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Are AI chatbots a cure-all? : the relative effectiveness of chatbot ambidexterity in crafting hedonic and cognitive smart experiences
Fan, Hua; Gao, Wei; Han, Bing - In: Journal of business research : JBR 156 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10013534240
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How does customer orientation (in)congruence affect B2B electronic commerce platform firms' performance?
Liu, Yi; Chen, Daniel Qi; Gao, Wei - In: Industrial marketing management : the international … 87 (2020), pp. 18-30
Persistent link: https://www.econbiz.de/10012285125