With its economy has largely recovered from the Asian financial crisis of the 1990s, Indonesia’s telecom markets are growing, but at a slower rate compared to most of its South East Asian neighbors. The growth is best seen in the mobile sector, with a 5 year compound annual growth rated (CAGR)...

A National Telecommunication Regulatory Authority, like any other government organization, uses its website not only to deliver citizen services but also to transact with its stakeholders in many different ways. This study benchmarks such websites in the Asia-Pacific region, evaluating their...