Purpose – The purpose of this paper is to report how a small, family‐owned children's play centre can achieve competitive advantage by developing a differentiated service. The aim is to show how this differentiation strategy is operationalized in a small family business using safety critical...

Purpose – Concern about money laundering and the financing of terrorism has become one of the major preoccupations of governments and financial sector regulators around the world. This paper aims to discuss this issue in the context of regulatory standards now being introduced around the world...

This paper examines the case of telecommunications sector regulation in New Zealand, and does so by providing a constructive illustration of the mutually informing use of systems methodologies and alternative systems representational tools as a means of building understanding of the dilemmas...