Recently the service industry is transitioning from material-based contracting to performance-based contracting. This paradigm shift enables the supplier to maximize the profit by attaining the system performance goal, while the customer is able to lower the asset ownership cost with assured...

Performance based contracting (PBC) emerges as a new after-sales service practice to support the operation and maintenance of capital equipment or systems. Under the PBC framework, the goal of the study is to increase the system operational availability while minimizing the logistics footprint...