One noticeable trend in a maturing Information Technology (IT) outsourcing industry is the growing interest from client firms to benefit from supplier-led innovations. Yet, IT outsourcing suppliers still find it challenging to shift their reputation from the competent provision of a low-end...

One noticeable trend in the maturing information technology (IT) outsourcing industry is the growing interest from client firms seeking to benefit from supplier-led innovations. Yet IT outsourcing suppliers still find it challenging to shift their reputation from the competent provision of a...