Impact assessment surveys are questionnaire-based surveys that allow microfinance institutions (MFIs) to produce statistically valid information on the changes occurring in the lives of their clients and to assess whether these changes can be associated with their participation in the programme.

QUIP (Qualitative in-depth individual impact assessment protocol) is a practical method to help managers of microfinance institutions (MFIs) better understand their clients through market research or impact assessment. Most managers would like to know who is benefiting and who is losing out from...

In order to know whether they are achieving their social goals and how to manage for social performance microfinance institutions (MFIs) need to find out: 1) Who uses the programme's products and services? Who does the programme exclude? 2) Why and when do clients leave the programme or fail to...