Purpose – The purpose of this paper is to explore the impact of a number of human individual differences on the web searching of a sample of the general public. Design/methodology/approach – In total, 91 members of the general public performed 195 controlled searches. Search activity and...

Purpose – This paper seeks to discuss reliability problems associated with questionnaires, commonly employed in library and information science. It aims to focus on the effects of “common method variance” (CMV), which is a form of bias, and ways of countering these effects....