This paper describes research on the resources that underlie a manufacturing company’s service competence in its most established product group. Published methods for identifying and assessing resources are reviewed and, based on current theory, improvements are developed, tested and...

This paper aims to produce a justified, generic, pictorial architecture of the relationships between resources and competences within firms. It begins by providing definitions of the nature, scope and relationships between resources, capabilities and competences from the resource and competence...