Purpose – The purpose of this paper is to determine the job characteristics or key success factors of current multi‐unit managers (MUMs) in a large casual dining restaurant organization. Design/methodology/approach – The paper is a case study methodology which was used to survey a group of...

Purpose – The purpose of this paper is to determine differences in perceived needs of training among multi‐unit managers (MUMs) in a large casual dining restaurant organization. Design/methodology/approach – Case study methodology was used to survey a group of 71 MUMs in one organization...

Purpose The purpose of this paper is to present a review of the foodservice and restaurant literature that has been published over the past 10 years in the top hospitality and tourism journals. This information will be used to identify the key trends and topics studied over the past decade, and...