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The relationship between consumers' unethical behavior and customer loyalty in a retail environment

Van Kenhove, Patrick (contributor); … - 2003 - [Elektronische Ressource]

Persistent link: https://www.econbiz.de/10001749535

Consumer learning and its impact on store format selection

Van Waterschoot, Walter; Kumar Sinha, Piyush; Van … - In: Journal of retailing and consumer services 15 (2008) 3, pp. 194-210

Persistent link: https://www.econbiz.de/10003699455

A cross-cultural investigation of relationship marketing effectiveness in retail services: a contingency approach

Odekerken-Schröder, Gaby; De Wulf, Kristof; Reynolds, … - In: Research on international service marketing : a state …, (pp. 33-73). 2005

Persistent link: https://www.econbiz.de/10002976486

Belgian retailing : some shopping realities of a surrealist country

Van Waterschoot, Walter; Lagasse, Leen; Van Kenhove, Patrick - In: European retail research 26 (2012) 1, pp. 123-154

Persistent link: https://www.econbiz.de/10009541444

A dirty store is a cost forever : the harmful influence of disorderly retail settings on unethical consumer behavior

Bossuyt, Saar; Van Kenhove, Patrick; De Bock, Tine - In: International journal of research in marketing : IJRM ; … 33 (2016) 1, pp. 225-231

Persistent link: https://www.econbiz.de/10011490917

A CROSS-CULTURAL INVESTIGATION OF RELATIONSHIP MARKETING EFFECTIVENESS IN RETAIL SERVICES: A CONTINGENCY APPROACH

Odekerken-Schröder, Gaby; De Wulf, Kristof; Reynolds, … - In: Research on international service marketing : a state …, (pp. 33-73). 2005

Relationship marketing is not effective in every situation or context. This study investigates the impact of three categories of potential contingency factors on the effectiveness of relationship marketing efforts in a retail services context: demographic characteristics of the consumer (age and...

Persistent link: https://www.econbiz.de/10015386304