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Understanding consumer perceptions and attitudes toward smart retail services

Lin, Chen-yu - In: The journal of services marketing 36 (2022) 8, pp. 1015-1030

Persistent link: https://www.econbiz.de/10013410762

Service innovation, experiential relationship quality and shopping outcomes in a smart unmanned store

Wu, Hung-Che; Xu, Haonan; Wu, Tsung Pao - In: Journal of marketing communications 30 (2024) 3, pp. 344-367

Persistent link: https://www.econbiz.de/10014529299

Unleashing the digital building bricks

Muschkiet, Michel; Wulfert, Tobias; Woroch, Robert; … - In: Electronic markets : EM ; the international journal of … 33 (2023) 1, pp. 1-22

Persistent link: https://www.econbiz.de/10014374892

Consumer trial, continuous use, and economic benefits of a retail service innovation : the case of the personal shopping assistant

Evanschitzky, Heiner; Iyer, Gopalkrishnan R.; Pillai, … - In: The journal of product innovation management : an … 32 (2015) 3, pp. 459-475

Persistent link: https://www.econbiz.de/10011441406

Business model innovation in the retail industry : a service system perspective

Pedersen, Per Egil; Solem, Birgit Apenes; Bentsen, Kristin - In: Innovating for trust, (pp. 131-144). 2017

Persistent link: https://www.econbiz.de/10011707162

Retail service innovations and their impact on retailer shareholder value : evidence from an event study

Lamey, Lien; Breugelmans, Els; Vuegen, Maya; Braak, … - In: Journal of the Academy of Marketing Science 49 (2021) 4, pp. 811-833

Persistent link: https://www.econbiz.de/10012587475

Service innovativeness in retailing : increasing the relative attractiveness during the COVID-19 pandemic

Pilawa, Joanna; Witell, Lars; Valtakoski, Aku; … - In: Journal of retailing and consumer services 67 (2022), pp. 1-10

Persistent link: https://www.econbiz.de/10013364443

Editorial: opportunities in the new service marketplace

Russell-Bennett, Rebekah; Rosenbaum, Mark - In: The journal of services marketing 36 (2022) 4, pp. 445-449

Persistent link: https://www.econbiz.de/10013407530

Retail innovation : the user acceptance of mobile service technologies and the effect on retailer

Kallweit, Katrin - 2019

The usage of smartphones is on the brink of revolutionizing the way people shop and emphasizes the strategic importance of mobile services for retailers. This holds especial importance for the customer interface design (e.g. in-store), as this is one of the most important responsibilities of a...

Persistent link: https://www.econbiz.de/10014458435

Understanding the role of in-store logistic operations in retail : findings from Pakistan

Najmi, Arsalan; Arshad, Yamna; Ahmed, Waqar; Kanapathy, … - In: International journal of services and operations … 43 (2022) 1, pp. 26-51

Persistent link: https://www.econbiz.de/10013552836