Should a firm charge on a per-use basis or sell subscriptions when its service experiences congestion? Queueing-based models of pricing primarily focus on charging a fee per use for the service, in part because per-use pricing enables the firm to regulate congestion — raising the per-use price...

The density, size and location of stores in a retailer's network influences both the retailer's and the consumers' costs - with stores few and far between, consumers must travel a long distance to shop, whereas shopping trips are shorter with a dense network of stores. The layout of the retail...

Abstract Staffing decisions typically account for a large portion of a retailer's operational costs. The effectiveness of these decisions has often been analyzed by relating staffing levels to revenues. However, such approach does not explicitly consider the mechanisms by which the staff can...

Labor costs are one of the largest expenses of retail companies. This work develops a decision support tool to manage staffing levels and schedule working shifts, balancing the sales contribution of employees with salary costs. We extend recent empirical studies that estimate the impact of...