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~subject:"Retail trade"
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Retail trade
Consumer behaviour
107,241
Konsumentenverhalten
104,797
Relationship marketing
31,695
Beziehungsmarketing
31,036
Service quality
24,425
Dienstleistungsqualität
23,678
Vertrauen
21,205
Confidence
20,547
Theorie
19,945
Theory
19,670
Customer satisfaction
17,230
Kundenzufriedenheit
15,634
Brand management
10,556
Markenführung
10,493
Online-Handel
9,803
Online retailing
9,784
Deutschland
9,494
Social Web
8,972
Social web
8,969
Germany
8,851
Brand image
8,847
Markenimage
8,784
Experiment
7,600
USA
7,468
Markenartikel
7,322
Brand
7,317
United States
7,067
Corporate reputation
6,797
Electronic Commerce
6,765
Firmenimage
6,709
Online-Marketing
6,665
Internet marketing
6,650
E-commerce
6,563
Einzelhandel
5,906
Marketingmanagement
5,668
Marketing management
5,646
Emotion
5,358
Werbewirkung
5,155
Advertising effects
5,114
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Undetermined
2,638
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1,131
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93
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9
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research-article
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Fallstudie
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6
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Grewal, Dhruv
37
Pantano, Eleonora
31
Gázquez-Abad, Juan Carlos
26
Martínez-López, Francisco J.
22
Gil Saura, Irene
21
Roggeveen, Anne L.
20
Schramm-Klein, Hanna
20
Swoboda, Bernhard
20
Gijsbrechts, Els
17
Teller, Christoph
17
Zielke, Stephan
17
Das, Gopal
16
Sands, Sean
15
Willems, Kim
15
Dennis, Charles
14
Khare, Arpita
14
Rabinovich, Elliot
14
Ailawadi, Kusum L.
13
Chebat, Jean-Charles
13
Nordfält, Jens
13
Bijmolt, Tammo H. A.
12
Brengman, Malaika
12
Breugelmans, Els
12
Chintagunta, Pradeep K.
12
Richards, Timothy J.
12
Rudolph, Thomas
12
Steinmann, Sascha
12
Verhoef, Peter C.
12
Dekimpe, Marnik G.
11
Diallo, Mbaye Fall
11
Gallino, Santiago
11
Morschett, Dirk
11
Noble, Stephanie M.
11
Pauwels, Koen
11
Sinha, P. K.
11
Stobart, Jon
11
Wagner, Gerhard
11
Bang, Nguyen
10
Carpenter, Jason M.
10
Frasquet Deltoro, Marta
10
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Springer Fachmedien Wiesbaden
8
National Bureau of Economic Research
6
London Economics
5
Consumers, Health, Agriculture and Food Executive Agency
4
Deloitte
4
IPSOS
4
IGI Global
3
Philippinen / National Census and Statistics Office
3
Stellenbosch University / Bureau for Economic Research
3
The Nielsen Company (Germany)
3
Books on Demand GmbH <Norderstedt>
2
Friedrich-Schiller-Universität Jena
2
Nordic Council of Ministers
2
USA / Bureau of Foreign and Domestic Commerce
2
A. C. Nielsen Company <Schaumburg, Ill.>
1
Accenture Dienstleistungen GmbH
1
Advertising and Consumer Psychology Conference <25, 2006, Houston, Tex.>
1
Bargeldsymposium <2., 2014, Frankfurt am Main>
1
Bauhaus-Universität Weimar / Institut für Europäische Urbanistik
1
Berlin / Senatsverwaltung für Wirtschaft und Betriebe
1
Bundesarbeitsgemeinschaft der Mittel- und Großbetriebe des Einzelhandels
1
Bundesverband des Deutschen Textil-Einzelhandels
1
Canadian Electronic Library (Firm)
1
Cape Town / Technical Management Services
1
Central Co-Operative Council
1
Deutsche Bundesbank
1
EHP Edition Humanistische Psychologie
1
Econ Consult, Wirtschafts- und Sozialwissenschaftliche Beratungsgesellschaft <Köln>
1
Edward Elgar Publishing
1
England and Wales / Parliament / House of Commons
1
European Commission / Directorate-General for the Internal Market and Services
1
Gesellschaft für Konsum-, Markt- und Absatzforschung
1
Goethe-Universität Frankfurt am Main
1
Gottlieb Duttweiler Institute
1
Graduate School of Business Administration
1
Great Britain / Commission on Industrial Relations
1
Handelshögskolan i Stockholm
1
Handelsverband Deutschland
1
Harvard University, Graduate School of Business Administration, Division of Research
1
India / Dept. of Tourism
1
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Published in...
All
Journal of retailing and consumer services
584
Journal of retailing
185
International journal of retail & distribution management
151
Journal of business research : JBR
146
The international review of retail, distribution and consumer research
141
International journal of retail and distribution management
105
European journal of operational research : EJOR
51
International journal of electronic marketing and retailing : IJEMR
44
Management science : journal of the Institute for Operations Research and the Management Sciences
44
Psychology & marketing
41
Manufacturing & service operations management : M & SOM
35
The journal of services marketing
34
International journal of production economics
32
Asia Pacific journal of marketing and logistics
30
Journal of the Academy of Marketing Science
29
International Journal of Retail & Distribution Management
28
International journal of consumer studies
28
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
28
European journal of marketing : EJM
27
Marketing science
27
Production and operations management : an international journal of the Production and Operations Management Society
27
Journal of marketing
26
Cogent business & management
24
Marketing intelligence & planning
24
SpringerLink / Bücher
22
International journal of Indian culture and business management
21
The service industries journal
21
International journal of production research
20
Journal of fashion marketing and management
20
Journal of strategic marketing
20
Marketing : ZFP ; journal of research and management
20
The journal of consumer marketing
20
The journal of product & brand management
20
European retail research
19
Journal of marketing management : MM
18
Omega : the international journal of management science
17
Technological forecasting & social change : an international journal
17
Transportation research / E : an international journal
17
History of retailing and consumption
16
Information systems research : ISR
16
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Source
All
ECONIS (ZBW)
5,799
Other ZBW resources
58
USB Cologne (EcoSocSci)
2
BASE
1
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10
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date (oldest first)
1
Multi-channel retailing : effect of service quality and image congruity on intention to recommend
Sari, Vinny Muthia
;
Balqiah, Tengku Ezni
- In:
Emerging issues in economics of development, business …
,
(pp. 175-192)
.
2020
Persistent link: https://www.econbiz.de/10012419465
Saved in:
2
Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing
Kamble, Aakash Ashok
;
Walvekar, Shubhangi
- In:
International journal of business information systems : …
32
(
2019
)
1
,
pp. 56-72
Persistent link: https://www.econbiz.de/10012154594
Saved in:
3
The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus
;
Beatty, Sharon E.
;
Evanschitzky, Heiner
; …
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
Saved in:
4
Do reductions in switching barriers in the US mobile service industry affect contract and no-contract customers differently?
Tesfom, Goitom
;
Birch, Nancy J.
;
Culver, Jeffrey N.
- In:
International journal of technology marketing : IJTMkt
14
(
2020
)
1
,
pp. 22-46
Persistent link: https://www.econbiz.de/10012179157
Saved in:
5
How to enhance customer loyalty to retail stores via retail service quality practices? : a moderated mediated mechanism
Sivapalan, Achchuthan
;
Shankar, Amit
;
Das, Manish
; …
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 445-465
Persistent link: https://www.econbiz.de/10013416990
Saved in:
6
Role of attributes in influencing customer satisfaction : a study with reference to jewellery stores in Chennai
Murthy, Kota Sreenivasa
;
Kumar, K. Sai
- In:
International journal of business competition and …
8
(
2023
)
3
,
pp. 132-146
Persistent link: https://www.econbiz.de/10015064260
Saved in:
7
The effects of post-adoption beliefs on the expectation-confirmation model in an electronics retail setting
Hsiao, Chun-Hua
- In:
Total quality management & business excellence : an …
29
(
2018
)
8
,
pp. 866-880
Persistent link: https://www.econbiz.de/10011884011
Saved in:
8
A study of the impact of corporate social responsibility and price image on retailer personality and consumers' reactions (satisfaction,
trust
and loyalty to the retailer)
Lombart, Cindy
;
Louis, Didier
- In:
Journal of retailing and consumer services
21
(
2014
)
4
,
pp. 630-642
Persistent link: https://www.econbiz.de/10010388515
Saved in:
9
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
10
Customer dependence and customer loyalty in traditional and modern format stores
Mishra, Hari Govind
;
Sinha, P. K.
;
Koul, Surabhi
- In:
Journal of Indian business research
9
(
2017
)
1
,
pp. 59-78
Persistent link: https://www.econbiz.de/10011761490
Saved in:
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