We study a return problem of a retailer selling multiple substitutable products through an online channel and a physical store. Online purchases can be returned either by mail or to the physical store. The retailer decides each product’s price and refund value in each channel to maximize his...

Problem definition: Supply chain complexity from multiple sources inhibits the accuracy of inventory recording that is critical for maintaining and improving operational efficiency. Using a proprietary panel data set comprising inventory, sales, and product attribute information, we explore how...

We consider a retailer selling a single product to consumers through an offline (brick-and-mortar) channel and an online channel. The consumers in each channel are heterogeneous such that the product fits the tastes of only a fraction of these consumers. The retailer provides a product...