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Customer behavioral legitimacy in retail returns episodes : effects on retail salesperson role conflict
O'Brien, Matthew; Hill, Donna J.; Autry, Chad W. - In: Journal of marketing theory and practice 17 (2009) 3, pp. 251-266
Persistent link: https://www.econbiz.de/10003867499
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Managing product variety to increase sales in used automotive closed-loop supply chains
Saunders, Lance W; Merrick, Jason R W; Autry, Chad W.; … - In: Production and operations management : the flagship … 33 (2024) 2, pp. 595-612
Persistent link: https://www.econbiz.de/10014576117
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The impact of order fulfillment service on retailer merchandising decisions in the consumer durables industry
Davis-Sramek, Beth; Germain, Richard; Stank, Theodore P. - In: Journal of business logistics : JBL 31 (2010) 2, pp. 215-230
Persistent link: https://www.econbiz.de/10008779130
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Creating consumer durable retailer customer loyalty through order fulfillment service operations
Davis-Sramek, Beth; Mentzer, John T.; Stank, Theodore P. - In: Journal of operations management 26 (2008) 6, pp. 781-797
Persistent link: https://www.econbiz.de/10003771807