Develops an orientation system for measuring customer satisfaction. Reveals dimensions of satisfaction experienced by retailers, taking account of the relevant literature, empirical studies on the satisfaction of retail organizations with their suppliers and the results of discussion with...

Full-text of this article is not available in this e-prints service. This article was originally published following peer-review in the British Food Journal, published by and copyright Emerald Publishing Group Limited.

This article examines contemporary management strategy in the area of effective utilisation of human resources in the retail industry. The focus of the industrial relations system has shifted from the national level to the enterprise level, and like many other industries, retail employers are...