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This report presents part of the results of the first global study on customers’ perceptions on robots in travel, tourism, and hospitality implemented by the authors in 2018-2019. Specifically, the report presents the methodology of the research and elaborates on the key results regarding the...
Persistent link: https://www.econbiz.de/10014101602
Travel, tourism and hospitality companies have started to adopt robots, artificial intelligence and service automation (RAISA) in the form of chatbots, delivery robots, robot-concierge, conveyor restaurants, self-service information/check-in/check-out kiosks, and many others. Despite the huge...
Persistent link: https://www.econbiz.de/10012951329
Robots are increasingly discussed in academic literature as well as the popular media since they are becoming more usual in industry. The increased use of robots will meet with practical issues with regards to adoption in industry as well as resistance from customers and those working in the...
Persistent link: https://www.econbiz.de/10012917135
Robots are increasingly discussed in academic literature as well as public discourse because of their introduction into consumers' lives. The increased usage of robots in industry will meet with resistance from customers in the service industry as well as employees in industry, as their...
Persistent link: https://www.econbiz.de/10012910405
Persistent link: https://www.econbiz.de/10012886837
Most people in the future will not need to work, at least in the ways in which we continue to think about work/human labour. In this chapter, we discuss the role of humans in the future economy. We begin with a discussion of the evolution of the integration of robots into the economy. Then, we...
Persistent link: https://www.econbiz.de/10012892634
This research investigates the ways in which customers of tourism and hospitality facilities view the appropriateness of robots in tourism-related industries. From a global sample with over 87 countries and territories represented and over 1,000 respondents, the findings illustrate that the most...
Persistent link: https://www.econbiz.de/10012896333
The technological advances in artificial intelligence and robotics allow the massive introduction of service robots by travel, tourism and hospitality companies. While research on service robots in tourism is gaining momentum, the economic aspects of robots' adoption have been quite neglected....
Persistent link: https://www.econbiz.de/10012836573
Using a combination of theoretical discussion and real-world case studies, this book analyses the use of robotics, artificial intelligence and services automation (RAISA) within the travel, tourism and hospitality industries. Divided into two sections, the book first concentrates on the...
Persistent link: https://www.econbiz.de/10012199464
Using a combination of theoretical discussion and real-world case studies, this book analyses the use of robotics, artificial intelligence and services automation (RAISA) within the travel, tourism and hospitality industries. Divided into two sections, the book first concentrates on the...
Persistent link: https://www.econbiz.de/10012175171