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The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby; Mennens, Kars; Steins, Mark; … - In: Journal of service management 33 (2022) 2, pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
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Emotional communication by service robots : a research agenda
Becker, Marc; Efendić, Emir; Odekerken-Schröder, Gaby - In: Journal of service management 33 (2022) 4/5, pp. 675-687
Persistent link: https://www.econbiz.de/10013325742
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Do we think and feel alike? : field evidence on developing a shared reality when dealing with service robots
Steins, Mark; Becker, Marc; Odekerken-Schröder, Gaby; … - In: Journal of business research : JBR 180 (2024), pp. 1-13
Persistent link: https://www.econbiz.de/10014556472
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Customer comfort during service robot interactions
Becker, Marc; Mahr, Dominik; Odekerken-Schröder, Gaby - In: Service business 17 (2023) 1, pp. 137-165
Persistent link: https://www.econbiz.de/10014282882