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Roboter
Consumer behaviour
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Konsumentenverhalten
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China
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Customer satisfaction
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Beschwerdemanagement
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Complaint management
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Dienstleistungsqualität
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Kundenzufriedenheit
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Service failure
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Brand extension
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1978-1995
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Aktienmarkt
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Brand image
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Ma, Ke
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Journal of hospitality marketing & management
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ECONIS (ZBW)
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How to make consumers tolerate robotic service failures
Zheng, Chundong
;
Liu, Shuqin
;
Zhao, Lingyu
;
Ma, Ke
; …
-
2025
Persistent link: https://www.econbiz.de/10015358900
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Effects of human-robot interaction type on customer tolerance of humanoid robot service failure
Ma, Ke
;
Duan, Xiaojie
;
Fu, Xiaoye
;
Liu, Wengang
;
Zheng, …
- In:
Journal of hospitality marketing & management
34
(
2025
)
1
,
pp. 72-91
Persistent link: https://www.econbiz.de/10015189079
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