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Robots make me feel more like a human! : investigating how employee-robot engagement reduces workplace depersonalization
Liu, Xin; Zhang, Lu; Lin, Zhibin; Guan, Xinhua - 2025
Persistent link: https://www.econbiz.de/10015338013
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No man is an island : will service robots reduce employee loneliness?
Liu, Xin; Lin, Zhibin; Fang, Shujie; Zhang, Lu - 2025
Persistent link: https://www.econbiz.de/10015338029
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The mechanism of value cocreation in robotic services : customer inspiration from robotic service novelty
Xie, Lishan; Liu, Xin; Li, Dongmei - In: Journal of hospitality marketing & management 31 (2022) 8, pp. 962-983
Persistent link: https://www.econbiz.de/10013459481
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The future is now? : consumers' paradoxical expectations of human-like service robots
Zhu, Tengteng; Lin, Zhibin; Liu, Xin - In: Technological forecasting & social change : an … 196 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014476849
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Speaking versus touching : how consumers respond to robot communication modality in hospitality services
Liu, Canmian; Zhang, Lu; Liu, Xin; Liang, Shengyuan; … - 2025
Persistent link: https://www.econbiz.de/10015358233
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What happens after the arrival of service robots? : investigating how robotic usage experience facilitates employees' exploitative and exploratory learning behaviors
Liu, Xin; Zhang, Lu; Xie, Lishan; Guan, Xinhua - 2024
Persistent link: https://www.econbiz.de/10015339596
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An eye for an eye : exploring how human-robot service attributes affect customers’ negative electronic word-of-mouth
Guan, Xinhua; Zhang, Lu; Liu, Xin; Liu, Qiangqiang - 2025
Persistent link: https://www.econbiz.de/10015375136
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The impact of service robot compatibility on hospitality employee learning behaviors : a transformative learning perspective
Guan, Xinhua; Zheng, Yingchen; Zhang, Lu; Liu, Xin - In: Journal of hospitality marketing & management 34 (2025) 2, pp. 257-280
Persistent link: https://www.econbiz.de/10015189130
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Service robots in my workplace : effects of employee-service robot co-work experiences on psychological empowerment
Liu, Xin; Zhang, Lu; Zhu, Tengteng - In: Journal of hospitality marketing & management 34 (2025) 2, pp. 175-203
Persistent link: https://www.econbiz.de/10015189120