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Liu, Xin
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Journal of hospitality marketing & management
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ECONIS (ZBW)
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Robots make me feel more like a human! : investigating how employee-robot engagement reduces workplace depersonalization
Liu, Xin
;
Zhang, Lu
;
Lin, Zhibin
;
Guan, Xinhua
-
2025
Persistent link: https://www.econbiz.de/10015338013
Saved in:
2
No man is an island : will service robots reduce employee loneliness?
Liu, Xin
;
Lin, Zhibin
;
Fang, Shujie
;
Zhang, Lu
-
2025
Persistent link: https://www.econbiz.de/10015338029
Saved in:
3
The mechanism of value cocreation in robotic services : customer inspiration from robotic service novelty
Xie, Lishan
;
Liu, Xin
;
Li, Dongmei
- In:
Journal of hospitality marketing & management
31
(
2022
)
8
,
pp. 962-983
Persistent link: https://www.econbiz.de/10013459481
Saved in:
4
The future is now? : consumers' paradoxical expectations of human-like service robots
Zhu, Tengteng
;
Lin, Zhibin
;
Liu, Xin
- In:
Technological forecasting & social change : an …
196
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014476849
Saved in:
5
Speaking versus touching : how consumers respond to robot communication modality in hospitality services
Liu, Canmian
;
Zhang, Lu
;
Liu, Xin
;
Liang, Shengyuan
; …
-
2025
Persistent link: https://www.econbiz.de/10015358233
Saved in:
6
What happens after the arrival of service robots? : investigating how robotic usage experience facilitates employees' exploitative and exploratory learning behaviors
Liu, Xin
;
Zhang, Lu
;
Xie, Lishan
;
Guan, Xinhua
-
2024
Persistent link: https://www.econbiz.de/10015339596
Saved in:
7
An eye for an eye : exploring how human-robot service attributes affect customers’ negative electronic word-of-mouth
Guan, Xinhua
;
Zhang, Lu
;
Liu, Xin
;
Liu, Qiangqiang
-
2025
Persistent link: https://www.econbiz.de/10015375136
Saved in:
8
The impact of service robot compatibility on hospitality employee learning behaviors : a transformative learning perspective
Guan, Xinhua
;
Zheng, Yingchen
;
Zhang, Lu
;
Liu, Xin
- In:
Journal of hospitality marketing & management
34
(
2025
)
2
,
pp. 257-280
Persistent link: https://www.econbiz.de/10015189130
Saved in:
9
Service robots in my workplace : effects of employee-service robot co-work experiences on psychological empowerment
Liu, Xin
;
Zhang, Lu
;
Zhu, Tengteng
- In:
Journal of hospitality marketing & management
34
(
2025
)
2
,
pp. 175-203
Persistent link: https://www.econbiz.de/10015189120
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