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~subject:"SERVQUAL"
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SERVQUAL
Customer satisfaction
17,239
Kundenzufriedenheit
15,567
Consumer behaviour
9,112
Konsumentenverhalten
8,828
Service quality
7,294
Dienstleistungsqualität
7,084
Relationship marketing
7,069
Beziehungsmarketing
7,017
Consumer attitudes
2,979
Verbrauchereinstellung
2,604
Online retailing
1,602
Online-Handel
1,602
customer satisfaction
1,371
Satisfaction
1,360
Job satisfaction
1,262
Arbeitszufriedenheit
1,261
Holiday behaviour
1,250
Urlaubsverhalten
1,250
Customer service
1,111
Emotion
1,053
Kundenservice
1,053
Confidence
1,025
Vertrauen
1,025
Electronic Commerce
971
Beschwerdemanagement
953
E-commerce
953
Complaint management
952
Qualitätsmanagement
929
Virales Marketing
922
Viral marketing
921
Brand image
905
Quality management
903
Markenimage
891
Retail trade
831
Einzelhandel
820
India
794
Hotel industry
790
Brand management
789
Hotellerie
786
Markenführung
769
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Online availability
All
Undetermined
100
Free
39
CC license
10
Type of publication
All
Article
181
Book / Working Paper
6
Type of publication (narrower categories)
All
Article in journal
130
Aufsatz in Zeitschrift
130
research-article
23
Article
4
Aufsatz im Buch
3
Book section
3
Conference paper
3
Konferenzbeitrag
3
review
2
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Language
All
English
165
Undetermined
22
Author
All
Hassan, Ayesha
4
Jawaid, Syed Tehseen
4
Raza, Syed Ali
4
Chatzoudes, Dimitrios
3
Kashif, Muhammad
3
Marković, Suzana
3
Abeysekera, Indra
2
Adewoye, Oyerinde J.
2
Akroush, Mamoun N.
2
Ananda S
2
Balinado, Justine Roy
2
Baloch, Qadar Bakhsh
2
Barr, Peter B.
2
Beheshtinia, Mohammad Ali
2
Braendle, Udo
2
Brucal, Sandra
2
Collins, Michael Dwain
2
Corpuz, Cris
2
Das, Bhagaban
2
Dash, Ajitab
2
David, Raul
2
Di, Yun
2
Diamantidis, Anastasios
2
Eweoya, Ibukun O.
2
Hassan, M.Y.
2
Jan, Shahid
2
Kosteroglou, Eleni-Plousia
2
Madi, M.
2
Mahalingam, S.
2
Mehtap‐Smadi, Salime
2
Miraja, Bobby Ardiansyah
2
Oni, Aderonke Atinuke
2
Patra, Soumendra Kumar
2
Persada, Satria Fadil
2
Ponnaiyan, Subramaniam
2
Prasetyo, Yogi Tri
2
Prybutok, Victor
2
Rahdari, Amir Hossein
2
Ramanathan, Ramakrishnan
2
Ramanathan, Usha
2
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Institution
All
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
2
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
1
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
1
University of Rijeka, Faculty of Tourism and Hospitality Management
1
Published in...
All
Total quality management & business excellence
8
International journal of productivity and quality management : IJPQM
7
International journal of services and operations management
6
International journal of services, economics and management
5
International Journal of Quality & Reliability Management
4
Journal of Economic and Administrative Sciences
4
The international journal of bank marketing : IJBM
4
International Journal of Bank Marketing
3
International Journal of Quality and Service Sciences
3
Journal of open innovation : technology, market, and complexity
3
Journal of retailing and consumer services
3
Academic journal of economic studies
2
Annals of Faculty of Economics
2
Global business review
2
International Journal of Islamic and Middle Eastern Finance and Management
2
International journal of business excellence
2
International journal of financial services management : IJFSM
2
International journal of quality & reliability management
2
International journal of services and operations management : IJSOM
2
Journal of Islamic marketing
2
Journal of air transport management
2
Journal of financial services marketing
2
Logistics
2
MPRA Paper
2
Qualitative Research in Financial Markets
2
Quality management journal : QMJ
2
Services marketing quarterly
2
The TQM Journal
2
The TQM journal : the international review of organizational improvement
2
The journal of consumer marketing
2
Tourism and Hospitality Management
2
Acta Universitatis Danubius / Oeconomica
1
Administrative Sciences : open access journal
1
Advances in Management Research : Emerging Challenges and Trends
1
African journal of economic and management studies : AJEMS
1
Anadolu University Journal of Social Sciences
1
Annals of tourism research empirical insights
1
Annual Summit on Business and Entrepreneurial Studies (ASBES 2011) Proceeding
1
Arab economic and business journal
1
Asia Pacific Journal of Marketing and Logistics
1
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Source
All
ECONIS (ZBW)
133
Other ZBW resources
26
RePEc
22
EconStor
4
BASE
2
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1
The impact of service quality, self-service technology, and the corporate image on customer satisfaction and customer revisit intention among luxury hotels in Kuala Lumpur, Malaysia
Li, Shimiao
- In:
International journal of services, economics and management
11
(
2020
)
1
,
pp. 48-70
Persistent link: https://www.econbiz.de/10012256814
Saved in:
2
An analysis of service quality measurement of the green payment service in India : a SERVQUAL model
Gupta, Munish
;
Sharma, Vikas
;
Jangir, Kshitiz
- In:
Green management : a new paradigm in the world of business
,
(pp. 205-219)
.
2024
Persistent link: https://www.econbiz.de/10015057723
Saved in:
3
Prioritising the service quality factors affecting customer satisfaction in life insurance industry : an application of fuzzy AHP
Preeti
;
Mittal, Manju
;
Gupta, Sanjay
- In:
International journal of productivity and quality …
42
(
2024
)
4
,
pp. 519-535
Persistent link: https://www.econbiz.de/10015065618
Saved in:
4
The impact of servqual on consumers' satisfaction, loyalty, and intention to use online food delivery services
Arli, Denni
;
Van Esch, Patrick
;
Weaven, Scott
- In:
Journal of promotion management : innovations in …
30
(
2024
)
7
,
pp. 1159-1188
Persistent link: https://www.econbiz.de/10015183013
Saved in:
5
A hybrid fuzzy methodology to evaluate customer satisfaction in a public transportation system for Istanbul
Bilişik, Özge Nalan
;
Erdoğan, Melike
;
Kaya, İhsan
; …
- In:
Total quality management & business excellence
24
(
2013
)
10
,
pp. 1141-1159
Persistent link: https://www.econbiz.de/10009793743
Saved in:
6
Fuzzy evaluation of service quality in the banking sector : a decision support system
Braendle, Udo
;
Sepasi, Sahar
;
Rahdari, Amir Hossein
- In:
Fuzzy economic review : the review of the International …
19
(
2014
)
2
,
pp. 47-79
Persistent link: https://www.econbiz.de/10011311105
Saved in:
7
A study on customer satisfaction towards digitalization of mobile telecommunication service in Delhi
Jain, Esha
;
Madan, Manish
- In:
Business analyst : a refereed journal of Shri Ram …
36
(
2015
)
1
,
pp. 107-126
Persistent link: https://www.econbiz.de/10011533034
Saved in:
8
The impact of port service quality on customer satisfaction : the case of Singapore
Vinh Van Thai
- In:
Maritime economics & logistics : a quarterly scientific …
18
(
2016
)
4
,
pp. 458-475
Persistent link: https://www.econbiz.de/10011587535
Saved in:
9
Islamic marketing at the bottom of the pyramid : factors affecting customer's satisfaction among the poor in Islamic pawnshop in Indonesia
Wulandari, Permata
;
Kassim, Salina
- In:
International journal of business and globalisation : IJBG
15
(
2015
)
3
,
pp. 331-348
Persistent link: https://www.econbiz.de/10011590762
Saved in:
10
Assessment of impact of after sales service attributes on customer satisfaction for a home-appliances manufacturing firm
Murali, Sivanesan
;
Pugazhendhi, Singara
;
Muralidharan, …
- In:
International journal of enterprise network management
7
(
2016
)
1
,
pp. 27-41
Persistent link: https://www.econbiz.de/10011592474
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