Pereira, Zulema Lopes; Pedroso, Leonilde Marques - In: Enterprise and Work Innovation Studies 1 (2005) 1, pp. 83-92
This paper tackles the broad issue of TQM implementation in SMEs. It includes a review of two models aimed at improving organisational performance, the EFQM Excellence Model and the Balanced Scorecard, which have been widely used in large organisations. Both models are examined as to their...
