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Development of personalised services in small business : an iterative learning process
Gottfridsson, Patrik - In: Managing service quality : MSQ ; an international journal 20 (2010) 4, pp. 388-400
Persistent link: https://www.econbiz.de/10008655291
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Service development in small companies : a communication and learning process
Gottfridsson, Patrik - In: Journal of small business and enterprise development 21 (2014) 3, pp. 489-504
Persistent link: https://www.econbiz.de/10010414397
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Different actors' roles in small companies service innovation
Gottfridsson, Patrik - In: The journal of services marketing 28 (2014) 7, pp. 547-557
Persistent link: https://www.econbiz.de/10010434581