Purpose – The purpose of this study is to propose a refined technology acceptance model (TAM) to examine the relationship between factors that affect travelers' use of hotel self-service kiosks. Design/methodology/approach – The target population of the study is domestic travelers whose...

Purpose The purpose of this study is to examine the factors that are likely to influence the loyalty behavior of first-time and repeat visitors to all-inclusive resorts. Design/methodology/approach Data were collected from first-time and repeat Russian tourists to Antalya, Turkey, utilizing a...