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Satisfaction
Customer satisfaction
17,236
Kundenzufriedenheit
15,564
Consumer behaviour
9,112
Konsumentenverhalten
8,828
Service quality
7,293
Dienstleistungsqualität
7,083
Relationship marketing
7,069
Beziehungsmarketing
7,017
Consumer attitudes
2,976
Verbrauchereinstellung
2,602
Online retailing
1,602
Online-Handel
1,602
customer satisfaction
1,370
Job satisfaction
1,260
Arbeitszufriedenheit
1,259
Holiday behaviour
1,250
Urlaubsverhalten
1,250
Customer service
1,110
Emotion
1,053
Kundenservice
1,052
Confidence
1,025
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1,025
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971
Beschwerdemanagement
953
Complaint management
952
E-commerce
952
Qualitätsmanagement
929
Virales Marketing
922
Viral marketing
921
Brand image
905
Quality management
903
Markenimage
891
Retail trade
831
Einzelhandel
820
India
794
Hotel industry
790
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789
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786
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769
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857
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224
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34
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Han, Heesup
14
Svensson, Göran
13
Sirgy, M. Joseph
7
Gil Saura, Irene
6
Roberts-Lombard, Mornay
6
Buoye, Alexander
5
Høgevold, Nils
5
Ladeira, Wagner Junior
5
Prebensen, Nina K.
5
Pérez, Andrea
5
Santini, Fernando de Oliveira
5
Söderlund, Magnus
5
Yu, Grace B.
5
Ahn, Jiseon
4
Aksoy, Lerzan
4
Altinay, Levent
4
Balaji, M. S.
4
Clark, Andrew E.
4
Cuesta-Valiño, Pedro
4
Fatima, Johra Kayeser
4
Hahm, Jeeyeon
4
Hyun, Sunghyup Sean
4
Kang, Juhee
4
Karjaluoto, Heikki
4
Keiningham, Timothy
4
Lombart, Cindy
4
Mainardes, Emerson Wagner
4
McColl-Kennedy, Janet R.
4
Mittal, Vikas
4
Mostert, Pierre
4
Nicolau, Juan Luis
4
Park, Eunil
4
Rodríguez del Bosque, Ignacio A.
4
Ryu, Kisang
4
Schiele, Holger
4
Srivastava, Shalini
4
Su, LuJun
4
Uysal, Muzaffer
4
Wong, IpKin Anthony
4
Al-Ansi, Amr
3
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1
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Journal of retailing and consumer services
68
International journal of hospitality management
59
Journal of business research : JBR
53
Tourism management : research, policies, practice
36
The journal of services marketing
26
Tourism analysis : an interdisciplinary tourism & hospitality journal
20
International journal of contemporary hospitality management
19
Tourism management perspectives : TMP
19
Journal of hospitality and tourism insights
18
Service business
17
Asia Pacific journal of marketing and logistics
14
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
13
Journal of service management
12
The journal of business & industrial marketing
12
International journal of event and festival management
11
International review on public and non-profit marketing
11
Journal of Asian finance, economics and business : JAFEB
11
Journal of travel and tourism marketing
11
International journal of bank marketing
10
International journal of quality & reliability management
10
Journal of Islamic marketing
9
Tourism review
9
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
8
International journal of sports marketing & sponsorship
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of marketing for higher education
8
The international journal of bank marketing : IJBM
8
International journal of retail & distribution management
7
Journal of financial services marketing
7
Journal of marketing analytics : JMA
7
Cogent business & management
6
Enlightening tourism : ET ; a pathmaking journal
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
International business and economics research journal
6
Journal of Services Marketing
6
Journal of hospitality marketing & management
6
Marketing intelligence & planning
6
Technological forecasting & social change : an international journal
6
The journal of product & brand management
6
Global business and finance review
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ECONIS (ZBW)
1,336
Other ZBW resources
24
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1
Personality, social comparison. consumptiion emotions, satisfaction, and behavioral intentions : how do these and other factors relate in a hotel setting?
Jani, Dev
;
Han, Heesup
- In:
International journal of contemporary hospitality management
25
(
2013
)
7
,
pp. 970-993
Persistent link: https://www.econbiz.de/10010194945
Saved in:
2
Travelers' behavioral intention toward hotel self-service kiosks usage
Kim, Miyoung
;
Qu, Hailin
- In:
International journal of contemporary hospitality management
26
(
2014
)
2
,
pp. 225-245
Persistent link: https://www.econbiz.de/10010250186
Saved in:
3
The effects of anticipatory emotions on service satisfaction and behavioral intention
Koenig-Lewis, Nicole
;
Palmer, Adrian
- In:
The journal of services marketing
28
(
2014
)
6
,
pp. 437-451
Persistent link: https://www.econbiz.de/10010434609
Saved in:
4
Consumption experience outcomes : satisfaction, nostalgia intensity, word-of-mouth communication and behavioural intentions
Triantafillidou, Amalia
;
Siomkos, George J.
- In:
The journal of consumer marketing
31
(
2014
)
6/7
,
pp. 526-540
Persistent link: https://www.econbiz.de/10010459734
Saved in:
5
Assessing the effect of airline service quality on image and post purchase behavioral intention
Ramjit Singh
;
Nika, Abid Suhail
- In:
Enlightening tourism : ET ; a pathmaking journal
10
(
2020
)
2
,
pp. 323-357
Persistent link: https://www.econbiz.de/10012583776
Saved in:
6
Predicting behavioral intention : the mechanism from pretrip to posttrip
Huang, Shuyue
;
Choi, Hwansuk Chris
;
Shen, Ye
;
Chang, Howook
- In:
Tourism analysis : an interdisciplinary tourism & …
26
(
2021
)
4
,
pp. 279-292
Persistent link: https://www.econbiz.de/10012705629
Saved in:
7
Testing the role of tourists' emotional experiences in predicting destination image, satisfaction, and behavioral intentions : a case of wellness tourism
Sharma, Pramodita
;
Nayak, Jogendra Kumar
- In:
Tourism management perspectives : TMP
28
(
2018
),
pp. 41-52
Persistent link: https://www.econbiz.de/10011942412
Saved in:
8
Do experience and authentic happiness on halal luxury fashion influence behavioral intention?
Sari, Novi Sekar
;
Ratnasari, Ririn Tri
;
Asmak Ab Rahman
- In:
Journal of Islamic marketing
16
(
2025
)
4
,
pp. 977-1002
Persistent link: https://www.econbiz.de/10015330597
Saved in:
9
An integrated model predicting customers' continuance behavioral intention and recommendations of users : a study on mobile payment in emerging markets
Srivastava, Shalini
;
Singh, Nidhi
- In:
Journal of financial services marketing
28
(
2023
)
2
,
pp. 236-254
Persistent link: https://www.econbiz.de/10014326861
Saved in:
10
The influence of perceived music quality, atmosphere and place on music festival visitors' behavioural intentions : satisfaction and subjective well-being's mediating roles
Çiki, Kartal Doğukan
;
Öğretmenoğlu, Mert
;
Huang, …
- In:
International journal of event and festival management
16
(
2025
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10015415146
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