Scheduling in the context of many-server queues has received a lot of attention. When there are many servers and multiple customer classes, it is common practice to make simplifying assumptions, resulting in a ``low-fidelity" model, hence potential model misspecification. Real-world data...

Advance patient scheduling plays a pivotal role in improving service quality and ensuring efficiency in healthcare systems. It is a daily task that health providers need to deal with in order to minimize patients' waiting times while trying to utilize the available resources efficiently. Despite...