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Dynamic scheduling of outpatient appointments under patient no-shows and cancellations
Liu, Nan; Ziya, Serhan; Kulkarni, Vidyadhar G. - In: Manufacturing & service operations management : M & SOM 12 (2010) 2, pp. 347-364
Persistent link: https://www.econbiz.de/10003979476
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Panel size and overbooking decisions for appointment-based services under patient no-shows
Liu, Nan; Ziya, Serhan - In: Production and operations management : an international … 23 (2014) 12, pp. 2209-2223
Persistent link: https://www.econbiz.de/10010479060
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Appointment scheduling under patient no-shows and service interruptions
Luo, Jianzhe; Kulkarni, Vidyadhar G.; Ziya, Serhan - In: Manufacturing & service operations management : M & SOM 14 (2012) 4, pp. 670-684
Persistent link: https://www.econbiz.de/10009669686
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Patient triage and prioritization under austere conditions
Sun, Zhankun; Argon, Nilay; Ziya, Serhan - In: Management science : journal of the Institute for … 64 (2018) 10, pp. 4471-4489
Persistent link: https://www.econbiz.de/10011932554
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When to triage in service systems with hidden customer class identities?
Sun, Zhankun; Argon, Nilay; Ziya, Serhan - In: Production and operations management : the flagship … 31 (2022) 1, pp. 172-193
Persistent link: https://www.econbiz.de/10013163839
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Managing outpatient service with strategic walk-ins
Liu, Nan; Jaarsveld, Willem van; Wang, Shan; Xiao, Guanlian - In: Management science : journal of the Institute for … 69 (2023) 10, pp. 5904-5922
Persistent link: https://www.econbiz.de/10014393038
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Multiresource allocation scheduling in dynamic environments
Huh, Woonghee Tim; Liu, Nan; Truong, Van-anh - In: Manufacturing & service operations management : M & SOM 15 (2013) 2, pp. 280-291
Persistent link: https://www.econbiz.de/10009751782
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Optimal choice for appointment scheduling window under patient no-show behavior
Liu, Nan - In: Production and operations management : an international … 25 (2016) 1, pp. 128-142
Persistent link: https://www.econbiz.de/10011437197
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When open access might not work : understanding patient attitudes in appointment scheduling
Finkelstein, Stacey R.; Liu, Nan; Rosenthal, David; … - In: Health care management review : the journal for health … 43 (2018) 4, pp. 348-358
Persistent link: https://www.econbiz.de/10011930149
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When waiting to see a doctor is less irritating : understanding patient preferences and choice behavior in appointment scheduling
Liu, Nan; Finkelstein, Stacey R.; Kruk, Margaret E.; … - In: Management science : journal of the Institute for … 64 (2018) 5, pp. 1975-1996
Persistent link: https://www.econbiz.de/10011873915