We describe a method to find low cost employee shift schedules that guarantee that the fraction of customers who wait less than a specified time (the service level) is always at or above a specified minimum. Most previous approaches used a two-step procedure: (1) determine period-by-period...

Disaster response and recovery are crucial phases of disaster management. Decision-support systems used in disaster management must cope with the complexity and uncertainty involved with the scheduling and assignment of differentially-skilled personnel and assets to specific tasks. Operational...

This paper addresses the problem of scheduling ambulance crews in order to maximize the coverage throughout a planning horizon. The problem includes the subproblem of locating ambulances to maximize expected coverage with probabilistic response times, for which a tabu search algorithm is...