The multi-objective flight instructor scheduling problem is an optimization problem that schedules instructors to teach a set of pilot training events. The objectives of the problem are to minimize labor cost, maximize workload consistency and maximize flight instructor satisfaction of their...

Airlines showcase their on-time performance (OTP), a globally accepted operational performance metric, to demonstrate punctuality, service reliability, and attract air travelers. Airlines adopt passive strategies, such as \schedule padding" and active processes, such as making operational...

We study the question of scheduling impatient customers in parallel server queuing systems. At the time of arrival, customers can be identified as one of many classes, where the class represents the service time and patience time distributions, and cost characteristics. From the system's...