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Sequencing appointments for service systems using inventory approximations
Mak, Ho-yin; Ying, Rong; Zhang, Jiawei - In: Manufacturing & service operations management : M & SOM 16 (2014) 2, pp. 251-262
Persistent link: https://www.econbiz.de/10010367154
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Parametric forecasting and stochastic programming models for call-center workforce scheduling
Gans, Noah; Shen, Haipeng; Zhou, Yong-Pin; Korolev, Nikolay - In: Manufacturing & service operations management : M & SOM 17 (2015) 4, pp. 571-588
Persistent link: https://www.econbiz.de/10011388043
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Appointment scheduling with limited distributional information
Mak, Ho-Yin; Ying, Rong; Zhang, Jiawei - In: Management science : journal of the Institute for … 61 (2015) 2, pp. 316-334
Persistent link: https://www.econbiz.de/10010490877
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Optimal choice for appointment scheduling window under patient no-show behavior
Liu, Nan - In: Production and operations management : an international … 25 (2016) 1, pp. 128-142
Persistent link: https://www.econbiz.de/10011437197
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Time-staged overtime staffing for services with updated forecasts and availabilities
Campbell, Gerard M. - In: Decision sciences : DS 48 (2017) 4, pp. 691-722
Persistent link: https://www.econbiz.de/10011800344
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Panel size and overbooking decisions for appointment-based services under patient no-shows
Liu, Nan; Ziya, Serhan - In: Production and operations management : an international … 23 (2014) 12, pp. 2209-2223
Persistent link: https://www.econbiz.de/10010479060
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Appointment overbooking in health care clinics to improve patient service and clinic performance
LaGanga, Linda R.; Lawrence, Stephen R. - In: Production and operations management : an international … 21 (2012) 5, pp. 874-888
Persistent link: https://www.econbiz.de/10009667712
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Scheduling with testing
Levi, Retsef; Magnanti, Thomas L.; Shaposhnik, Yaron - In: Management science : journal of the Institute for … 65 (2019) 2, pp. 776-793
Persistent link: https://www.econbiz.de/10012000743
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Dynamic scheduling in a many-server, multiclass system : the role of customer impatience in large systems
Kim, Jeunghyun; Randhawa, Ramandeep S.; Ward, Amy R. - In: Manufacturing & service operations management : M & SOM 20 (2018) 2, pp. 285-301
Persistent link: https://www.econbiz.de/10011876709
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The patient patient : the performance of traditional versus open-access scheduling policies
Cho, David; Cattani, Kyle - In: Decision sciences : DS 50 (2019) 4, pp. 756-785
Persistent link: https://www.econbiz.de/10012117651