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A comparison of consumer views of traditional services and self-service technologies
Cunningham, Lawrence F.; Young, Clifford E.; Gerlach, James - In: The journal of services marketing 23 (2009) 1, pp. 11-23
Persistent link: https://www.econbiz.de/10009525777
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Consumer views of self-service technologies
Cunningham, Lawrence F.; Young, Clifford E.; Gerlach, … - In: The service industries journal 28 (2008) 5/6, pp. 719-732
Persistent link: https://www.econbiz.de/10003775771