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Selbstbedienung
Consumer behaviour
9
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Quality management
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Qualitätsmanagement
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Taiwan
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Dienstleistungsqualität
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Holiday behaviour
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MEC
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Self-service
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Standard
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Urlaubsverhalten
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Wein
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Weinbau
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analytical hierarchy process
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equipment evaluation
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equipment purchasing
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Hsieh, Pei-ling
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Lin, Jiun-sheng Chris
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Journal of retailing
1
Journal of service management
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ECONIS (ZBW)
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Assessing the self-service technology encounters : development and validation of SSTQUAL scale
Lin, Jiun-sheng Chris
;
Hsieh, Pei-ling
- In:
Journal of retailing
87
(
2011
)
2
,
pp. 194-206
Persistent link: https://www.econbiz.de/10009240261
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Refinement of the technology readiness index scale : a replication and cross-validation in the self-service technolgy context
Lin, Jiun-sheng Chris
;
Hsieh, Pei-ling
- In:
Journal of service management
23
(
2012
)
1
,
pp. 34-53
Persistent link: https://www.econbiz.de/10009534369
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