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Service failure severity
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Customer satisfaction
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The service industries journal
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Modeling revenge and avoidance in the mobile service industry : moderation role of technology anxiety
Hsu, Li-Chun
;
Wang, Kai-Yu
;
Chih, Wen-Hai
;
Lin, Wei-Ching
- In:
The service industries journal
41
(
2021
)
15/16
,
pp. 1029-1052
Persistent link: https://www.econbiz.de/10012695309
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2
The role of customer forgiveness and perceived justice in restoring relationships with customers
Honora, Andreawan
;
Wang, Kai-Yu
;
Chih, Wen-Hai
- In:
Service business
18
(
2024
)
3/4
,
pp. 363-393
Persistent link: https://www.econbiz.de/10015178560
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