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Service management : strategy and leadership in service business
Normann, Richard - 2000 - 3. ed
Persistent link: https://www.econbiz.de/10001498526
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Interaktionen im Dienstleistungsbereich
Bruhn, Manfred (contributor) - 2001 - 1. Aufl.
Persistent link: https://www.econbiz.de/10001491298
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Service operations management
Johnston, R.; Johnston, Robert; Clark, Graham - 2001 - 1. publ.
Persistent link: https://www.econbiz.de/10001598093
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Production-line approach to service
Levitt, Theodore - 2003
Persistent link: https://www.econbiz.de/10001797857
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Operations management in professional service organisations : a typology
Harvey, Jean - 2003
Persistent link: https://www.econbiz.de/10001797860
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The service industries journal
Abingdon : Routledge; 1983-2004: London : Cass - 3.1983 -
Persistent link: https://www.econbiz.de/10000448227
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Product service management
Gannon, Thomas A. (ed.) - 1972 - 1. print.
Persistent link: https://www.econbiz.de/10000539670
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Research on service delivery
1980
Persistent link: https://www.econbiz.de/10000106554
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Dienstleistungsinnovationen
Bruhn, Manfred (ed.); Stauss, Bernd (contributor) - 2004 - 1. Aufl.
Persistent link: https://www.econbiz.de/10001748040