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Service industry
Human Resource Management
14
Personalmanagement
14
Betriebsklima
12
Corporate culture
12
Dienstleistungssektor
12
Unternehmenskultur
12
Beziehungsmarketing
11
Relationship marketing
11
Work climate
11
Dienstleistungsqualität
10
Service quality
10
Theorie
10
Theory
10
Organizational behaviour
8
Technischer Fortschritt
8
Technological change
8
Verhalten in Organisationen
8
Customer service
7
Kundenservice
7
technological unemployment
7
Arbeitszufriedenheit
6
Customer satisfaction
6
Job satisfaction
6
Kundenzufriedenheit
6
Consumer behaviour
5
Dienstleistung
5
Großbritannien
5
Konsumentenverhalten
5
Service management
5
Services
5
United Kingdom
5
innovation
5
Arbeit
4
Arbeitsbedingungen
4
Arbeitslosigkeit
4
Arbeitsverhalten
4
Dienstleistungsmanagement
4
Employees
4
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4
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9
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English
12
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Bowen, David E.
9
Schneider, Benjamin
4
Chase, Richard B.
2
Fisk, Raymond P.
2
Grönroos, Christian
2
Parasuraman, A.
2
Voss, Christopher A.
2
Andreassen, Tor W.
1
Bateson, John E. G.
1
Berry, Leonard L.
1
Bitner, Mary Jo
1
Bowen, David Earl
1
Brown, Stephen Walter
1
Cummings, Thomas G.
1
Darani, Tiffany
1
De Keyser, Arne
1
Edvardsson, Bo
1
Ehrhart, Karen Holcombe
1
Eiglier, Pierre
1
Groth, Markus
1
Holtom, Brooks C.
1
Kunz, Werner
1
Larivière, Bart
1
Lawler, Edward E.
1
Lee, Wayne C.
1
Macey, William H.
1
Nishii, Lisa H.
1
Ostrom, Amy L.
1
Patrício, Lia
1
Sirianni, Nancy J.
1
Subramony, Mahesh
1
Van Jaarsveld, Danielle
1
Walker, David
1
Wirtz, Jochen
1
Wünderlich, Nancy V.
1
Yagil, Dana
1
Young, Scott A.
1
Zeithaml, Valarie A.
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Journal of service management
4
Journal of service research : JSR
2
Human resource management review
1
Journal of business research : JBR
1
Journal of service research
1
Operations management : a strategic approach
1
Reinventing human resources management : challenges and new directions
1
The Jossey-Bass management series
1
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ECONIS (ZBW)
12
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1
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
2
Perspectives on the organizational context of frontlines : a commentary
Schneider, Benjamin
;
Bowen, David E.
- In:
Journal of service research
22
(
2019
)
1
,
pp. 3-7
Persistent link: https://www.econbiz.de/10012005736
Saved in:
3
The changing role of employees in service theory and practice : an interdisciplinary view
Bowen, David E.
- In:
Human resource management review
26
(
2016
)
1
,
pp. 4-13
Persistent link: https://www.econbiz.de/10011429245
Saved in:
4
An organizational behavior/human resource management perspective on the roles of people in a service organization context : frameworks and themes
Bowen, David E.
- In:
Journal of service management
35
(
2024
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014456568
Saved in:
5
A tribute to Dr Pierre Eiglier : a service field founder with timeless service wisdom
Bowen, David E.
- In:
Journal of service management
34
(
2023
)
1
,
pp. 1-9
Persistent link: https://www.econbiz.de/10013537612
Saved in:
6
Service management effectiveness : balancing strategy, organization and human resources, operations, and marketing
Bowen, David Earl
(
contributor
); …
-
1990
-
1. ed.
Persistent link: https://www.econbiz.de/10013548634
Saved in:
7
Empowering service employees
Bowen, David E.
;
Lawler, Edward E.
- In:
Operations management : a strategic approach
,
(pp. 259-272)
.
2005
Persistent link: https://www.econbiz.de/10003120328
Saved in:
8
Service research priorities in a rapidly changing context
Ostrom, Amy L.
;
Parasuraman, A.
;
Bowen, David E.
; …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 127-159
Persistent link: https://www.econbiz.de/10011283713
Saved in:
9
"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart
;
Bowen, David E.
;
Andreassen, Tor W.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 238-246
Persistent link: https://www.econbiz.de/10011745302
Saved in:
10
Accelerating employee-related scholarship in service management : research streams, propositions, and commentaries
Subramony, Mahesh
;
Ehrhart, Karen Holcombe
;
Groth, Markus
; …
- In:
Journal of service management
28
(
2017
)
5
,
pp. 837-865
Persistent link: https://www.econbiz.de/10011801801
Saved in:
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