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Service sweethearting : an effective way to increase tips?

Lynn, Michael - In: International journal of hospitality management 114 (2023), pp. 1-4

Persistent link: https://www.econbiz.de/10014439935

Why are we more likely to tip some service occupations than others? : theory, evidence, and implications

Lynn, Michael - In: Journal of economic psychology : research in economic … 54 (2016), pp. 134-150

Persistent link: https://www.econbiz.de/10011704187

A framework for evaluating the customer wait experience

McGuire, Kelly A.; Kimes, Sheryl E.; Lynn, Michael; … - In: Journal of service management 21 (2010) 3, pp. 269-290

Persistent link: https://www.econbiz.de/10003993784

Who uses tips as a reward for service and when? : an examination of potential moderators of the service-tipping relationship

Lynn, Michael; Jabbour, Patrick; Kim, Woo Gon - In: Journal of economic psychology : research in economic … 33 (2012) 1, pp. 90-103

Persistent link: https://www.econbiz.de/10009488965

Who uses tips as a reward for service and when? An examination of potential moderators of the service–tipping relationship

Lynn, Michael; Jabbour, Patrick; Kim, Woo Gon - In: Journal of Economic Psychology 33 (2012) 1, pp. 90-103

Consumers in many countries often give voluntary payments of money (tips) to the workers who have served them. These tips are supposed to be a reward for service and research indicates that they do increase with customers’ perceptions of service quality. This paper contributes to the...

Persistent link: https://www.econbiz.de/10010577305