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Communication in service ecosystems through value propositions : dilemmas and future research avenues
Verleye, Katrien; Reber, Bryan - In: Journal of service management 33 (2022) 4/5, pp. 578-588
Persistent link: https://www.econbiz.de/10013325714
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What causes imbalance in complex service networks? : evidence from a public health service
Verleye, Katrien; Jaakkola, Elina; Hodgkinson, Ian R.; … - In: Journal of service management 28 (2017) 1, pp. 34-56
Persistent link: https://www.econbiz.de/10011654986
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The service robot customer experience (SR-CX) : a matter of AI intelligences and customer service goals
Larivière, Bart; Verleye, katrien; De Keyser, Arne; … - In: Journal of service research 28 (2025) 1, pp. 35-56
Persistent link: https://www.econbiz.de/10015375969
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Reflections on context in service research
Voss, Christopher A.; Perks, Helen; Sousa, Rui; Witell, Lars - In: Journal of service management 27 (2016) 1, pp. 30-36
Persistent link: https://www.econbiz.de/10011482107
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A bricolage perspective on service innovation
Witell, Lars; Gebauer, Heiko; Jaakkola, Elina; Hammedi, Wafa - In: Journal of business research : JBR 79 (2017), pp. 290-298
Persistent link: https://www.econbiz.de/10011745390