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Service quality and productivity in the U.S. airline industry : a service quality-adjusted DEA model
Choi, Kanghwa; Lee, Donhee; Olson, David L. - In: Service business 9 (2015) 1, pp. 137-160
Persistent link: https://www.econbiz.de/10011296083
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A comparative analysis of contactless e-service encounters in online platforms
Lee, Sang M.; Hong, Soon Goo; Lee, Donhee - In: Service business 18 (2024) 1, pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
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Digital transformation trends in service industries
Chin, HeeSoo; Marasini, Durga Prasad; Lee, Donhee - In: Service business 17 (2023) 1, pp. 11-36
Persistent link: https://www.econbiz.de/10014282851