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Service industry
Service quality
24,441
Dienstleistungsqualität
23,694
Irland
14,970
Ireland
13,164
Customer satisfaction
7,239
Kundenzufriedenheit
7,054
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2,916
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2,903
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2,897
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2,424
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2,165
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1,825
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1,695
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1,683
USA
1,659
United States
1,592
Deutschland
1,562
Germany
1,458
Dienstleistungssektor
1,336
service quality
1,246
Customer service
1,216
Kundenservice
1,162
Hotel industry
1,098
Hotellerie
1,098
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1,023
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Wirtz, Jochen
12
Haller, Stefanie
9
Rahman, Zillur
8
Talib, Faisal
8
Damijan, Jože P.
7
Kaitila, Ville
7
Maliranta, Mika
7
McQuinn, John
7
Peters, Bettina
7
Qureshi, M. N.
7
Riley, Rebecca R.
7
Siedschlag, Iulia
7
Vahter, Priit
7
Cheng, T. C. E.
6
Dahlgaard-Park, Su Mi
6
Groth, Markus
6
Milet, Emmanuel
6
Mirza, Daniel
6
Odekerken-Schröder, Gaby
6
Paluch, Stefanie
6
Rojec, Matija
6
Witell, Lars
6
Wu, Luorong
6
Bowen, David E.
5
Brady, Michael K.
5
Fisk, Raymond P.
5
Fu, Na
5
Gustafsson, Anders
5
Huang, Ming-Hui
5
Mattila, Anna S.
5
Rust, Roland T.
5
Söderlund, Magnus
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Barnes, Donald C.
4
Barry, Frank
4
Bergin, Adele
4
Bosak, Janine
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Calabrese, Armando
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De Keyser, Arne
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Fan, Alei
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Edward Elgar Publishing
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Israel / Miśrad ha-penim
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Israel / Miśrad ha-ḥuts
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Merkaz ha-shilṭon ha-meḳomi be-Yiśraʾel
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Symposium on Productivity Concepts and Measurement Problems <1991, Uppsala>
1
Trinity College Dublin / Department of Economics
1
Verlag Dr. Kovač
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The journal of services marketing
61
Journal of service management
37
International journal of hospitality management
32
Journal of business research : JBR
31
The service industries journal
31
Journal of retailing and consumer services
28
Journal of service research
25
Service business
18
Journal of service research : JSR
16
International journal of contemporary hospitality management
14
International journal of production economics
13
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of quality & reliability management
12
International journal of quality and service sciences
11
International journal of services and operations management
11
Journal of service theory and practice : JSTP
11
Journal of the Academy of Marketing Science
11
Services marketing quarterly
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
European journal of operational research : EJOR
9
International journal of services and operations management : IJSOM
9
International journal of services, economics and management
9
Benchmarking : an international journal ; BIJ
8
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
8
Journal of hospitality marketing & management
8
Psychology & marketing
8
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
7
International journal of production research
7
International journal of services technology and management
7
Journal of operations management
7
Journal of service theory and practice
7
The TQM journal : the international review of organizational improvement
7
European journal of marketing
6
European journal of marketing : EJM
6
International journal of productivity and quality management : IJPQM
6
Managing service quality : MSQ ; an international journal
6
Cogent business & management
5
International journal of business excellence
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of marketing
5
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ECONIS (ZBW)
1,327
RePEc
1
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1
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1,328
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1
Knowledge management and value creation in a third sector organization
Guldberg, Karen Rathie
;
Mackness, Jenny
;
Makriyannis, Elpida
- In:
Knowledge and process management : the journal of …
20
(
2013
)
3
,
pp. 113-122
Persistent link: https://www.econbiz.de/10010127366
Saved in:
2
Antecedents of Indian information technology service organisations moving up the value chain : a mediation model
Mahendramohan, B.
;
Kannabiran, G.
;
Sridevi, P.
- In:
International journal of business excellence : IJBEX
30
(
2023
)
4
,
pp. 507-531
Persistent link: https://www.econbiz.de/10014389037
Saved in:
3
The effects of market orientation on service quality and new service success
Kanchana Sukanthasirikul
;
Trongpanich, Wannee
- In:
Journal of international business and economics : JIBE
13
(
2013
)
3
,
pp. 215-224
Persistent link: https://www.econbiz.de/10010236507
Saved in:
4
The impact of service innovation on firm performance
Lei, Lin
- In:
The service industries journal
33
(
2013
)
15/16
,
pp. 1599-1632
Persistent link: https://www.econbiz.de/10010229409
Saved in:
5
The effects of lean thinking on service workers value productivity: a conceptual framework
Jaaron, Ayham A. M.
;
Backhouse, Chris J.
- In:
International journal of quality and innovation
2
(
2012/14
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10009791793
Saved in:
6
Service system interactions at tertiary institutions : a South African perspective
Green, Paul
- In:
International business and economics research journal
13
(
2014
)
1
,
pp. 11-19
Persistent link: https://www.econbiz.de/10010250537
Saved in:
7
Quality and productivity : role conflict in the service context
Luria, Gil
;
Yagil, Dana
;
Gal, Iddo
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 955-973
Persistent link: https://www.econbiz.de/10010394582
Saved in:
8
Services research in tourism : advocating the integration of the supplier side
Zehrer, Anita
;
Muskat, Birgit
;
Muskat, Matthias
- In:
Journal of vacation marketing : an international journal
20
(
2014
)
4
,
pp. 353-363
Persistent link: https://www.econbiz.de/10010421437
Saved in:
9
Do additional services matter? : an empirical evaluation of opportunities to grow for media agencies
Knuth, Ingo
- In:
International journal of marketing : IJM ; formerly Der …
52
(
2013
)
3/4
,
pp. 149-159
Persistent link: https://www.econbiz.de/10010408095
Saved in:
10
Controlling outsourced service delivery : managing service quality in business service triads
Iwaarden, Jos van
;
Valk, Wendy van der
- In:
Total quality management & business excellence : an …
24
(
2013
)
9
,
pp. 1046-1061
Persistent link: https://www.econbiz.de/10009793758
Saved in:
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