Problem Definition: Unoccupied waiting feels longer than it actually is. Service providers operationalize this psychological principle by offering entertainment options in waiting areas. A service cluster with a common space provides firms with an opportunity to cooperate in the investment for...

We investigate the optimal quality strategy and the service fee and capacity decisions with quality-conscious consumers. We find that offering a high quality service by charging a higher price with a feasibly larger capacity is more profitable when informed consumers become more...

This paper investigates the price and service rate decisions in a customer-intensive service in an M/M/1 queue system under the influence of social interactions, where a higher value of the service is perceived if more customers purchase the service. The customer-intensive nature of the service...