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Service industry
Dienstleistungssektor
15
Theorie
15
Theory
15
Operations Management
13
Beziehungsmarketing
12
Organisationsentwicklung
12
Organizational change
12
Relationship marketing
12
Business process management
11
Dienstleistungsqualität
11
Organisatorischer Wandel
11
Prozessmanagement
11
Service quality
11
Customer satisfaction
10
Customer service
10
Kundenservice
10
Kundenzufriedenheit
10
Service management
10
Dienstleistungsmanagement
9
Lieferkette
9
Supply chain
9
Dienstleistung
8
Human Resource Management
8
Management
8
Personalmanagement
8
Services
8
Supply Chain Management
8
USA
7
Consumer behaviour
6
Konsumentenverhalten
6
Organisationstheorie
6
Organisationswandel
6
Organizational behaviour
6
Production management
6
United States
6
Verhalten in Organisationen
6
Research
5
Cross-cultural management
4
Dienstleistungsmarketing
4
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Bowen, David E.
9
Chase, Richard B.
7
Dasu, Sriram
3
Fisk, Raymond P.
2
Grönroos, Christian
2
Parasuraman, A.
2
Schneider, Benjamin
2
Voss, Christopher A.
2
Andreassen, Tor W.
1
Apte, Uday M.
1
Bateson, John E. G.
1
Berry, Leonard L.
1
Bitner, Mary Jo
1
Brown, Stephen Walter
1
Darani, Tiffany
1
De Keyser, Arne
1
Edvardsson, Bo
1
Ehrhart, Karen Holcombe
1
Eiglier, Pierre
1
Groth, Markus
1
Holtom, Brooks C.
1
Kunz, Werner
1
Larivière, Bart
1
Lawler, Edward E.
1
Ostrom, Amy L.
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Patrício, Lia
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Roth, Aleda V.
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Sirianni, Nancy J.
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Subramony, Mahesh
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Van Jaarsveld, Danielle
1
Voss, Chris
1
Walker, David
1
Wirtz, Jochen
1
Wünderlich, Nancy V.
1
Yagil, Dana
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Zeithaml, Valarie A.
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Journal of service management
5
Handbook of service science ; [Vol. 1]
1
Harvard-Business-Manager : das Wissen der Besten
1
Human resource management review
1
Journal of business research : JBR
1
Journal of operations management
1
Journal of service research
1
Journal of service research : JSR
1
Operations management : a strategic approach
1
Production and operations management : an international journal of the Production and Operations Management Society
1
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ECONIS (ZBW)
15
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1
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10
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15
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1
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
2
The changing role of employees in service theory and practice : an interdisciplinary view
Bowen, David E.
- In:
Human resource management review
26
(
2016
)
1
,
pp. 4-13
Persistent link: https://www.econbiz.de/10011429245
Saved in:
3
An organizational behavior/human resource management perspective on the roles of people in a service organization context : frameworks and themes
Bowen, David E.
- In:
Journal of service management
35
(
2024
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014456568
Saved in:
4
A tribute to Dr Pierre Eiglier : a service field founder with timeless service wisdom
Bowen, David E.
- In:
Journal of service management
34
(
2023
)
1
,
pp. 1-9
Persistent link: https://www.econbiz.de/10013537612
Saved in:
5
Revisiting "where does the customer fit in a service operation?" : background and future development of contact theory
Chase, Richard B.
-
2010
Persistent link: https://www.econbiz.de/10003968677
Saved in:
6
Empowering service employees
Bowen, David E.
;
Lawler, Edward E.
- In:
Operations management : a strategic approach
,
(pp. 259-272)
.
2005
Persistent link: https://www.econbiz.de/10003120328
Saved in:
7
Service research priorities in a rapidly changing context
Ostrom, Amy L.
;
Parasuraman, A.
;
Bowen, David E.
; …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 127-159
Persistent link: https://www.econbiz.de/10011283713
Saved in:
8
Perspectives on the organizational context of frontlines : a commentary
Schneider, Benjamin
;
Bowen, David E.
- In:
Journal of service research
22
(
2019
)
1
,
pp. 3-7
Persistent link: https://www.econbiz.de/10012005736
Saved in:
9
"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart
;
Bowen, David E.
;
Andreassen, Tor W.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 238-246
Persistent link: https://www.econbiz.de/10011745302
Saved in:
10
Accelerating employee-related scholarship in service management : research streams, propositions, and commentaries
Subramony, Mahesh
;
Ehrhart, Karen Holcombe
;
Groth, Markus
; …
- In:
Journal of service management
28
(
2017
)
5
,
pp. 837-865
Persistent link: https://www.econbiz.de/10011801801
Saved in:
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