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Service industry
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8
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6
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Voss, Christopher A.
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Andreassen, Tor W.
1
Bask, Anu
1
Brax, Saara A.
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Journal of service research : JSR
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ECONIS (ZBW)
9
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1
Service research priorities in a rapidly changing context
Ostrom, Amy L.
;
Parasuraman, A.
;
Bowen, David E.
; …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 127-159
Persistent link: https://www.econbiz.de/10011283713
Saved in:
2
Service in Britain : how do we measure up?
Voss, Christopher A.
;
Johnston, Robert
-
1995
Persistent link: https://www.econbiz.de/10002104082
Saved in:
3
Reflections on context in service research
Voss, Christopher A.
;
Perks, Helen
;
Sousa, Rui
;
Witell, Lars
- In:
Journal of service management
27
(
2016
)
1
,
pp. 30-36
Persistent link: https://www.econbiz.de/10011482107
Saved in:
4
Customer orientation and innovation : a comparative study of manufacturing and service firms
Wang, Qiang
;
Zhao, Xiande
;
Voss, Christopher A.
- In:
International journal of production economics
171
(
2016
),
pp. 221-230
Persistent link: https://www.econbiz.de/10011437355
Saved in:
5
"Futurizing" smart service : implications for service researchers and managers
Wuenderlich, Nancy V.
;
Heinonen, Kristina
;
Ostrom, Amy L.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 442-447
Persistent link: https://www.econbiz.de/10011418323
Saved in:
6
"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart
;
Bowen, David E.
;
Andreassen, Tor W.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 238-246
Persistent link: https://www.econbiz.de/10011745302
Saved in:
7
Service modularity and architecture : an overview and research agenda
Brax, Saara A.
;
Bask, Anu
;
Hsuan Mikkola, Juliana
; …
- In:
International journal of operations & production …
37
(
2017
)
6
,
pp. 686-702
Persistent link: https://www.econbiz.de/10011702207
Saved in:
8
Service design for experience-centric services
Zomerdijk, Leonieke G.
;
Voss, Christopher A.
- In:
Journal of service research : JSR
13
(
2010
)
1
,
pp. 67-82
Persistent link: https://www.econbiz.de/10003959017
Saved in:
9
The circular economy : a transformative service perspective
Sönnichsen, Sönnich
;
Jong, Ad de
;
Clement, Jesper
; …
- In:
Journal of service research
28
(
2025
)
2
,
pp. 228-245
Persistent link: https://www.econbiz.de/10015386576
Saved in:
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