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Service industry
Logistics
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Lieferkette
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Unternehmenserfolg
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Ellinger, Alexander E.
3
Shin, Hyunju
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Elmadağ Baş, Ayşe Banu
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Mothersbaugh, David L.
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Reynolds, Kristy E.
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Journal of service theory and practice : JSTP
1
Service business
1
The journal of services marketing
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ECONIS (ZBW)
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The effect of implicit service guarantees on business performance
Shin, Hyunju
;
Ellinger, Alexander E.
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 431-442
Persistent link: https://www.econbiz.de/10010198222
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2
Alleviating job stress to improve service employee work affect : the influence of rewarding
Elmadağ Baş, Ayşe Banu
;
Ellinger, Alexander E.
- In:
Service business
12
(
2018
)
1
,
pp. 121-141
Persistent link: https://www.econbiz.de/10011915029
Saved in:
3
Employing proactive interaction for service failure prevention to improve customer service experiences
Shin, Hyunju
;
Ellinger, Alexander E.
;
Mothersbaugh, David L.
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 164-186
Persistent link: https://www.econbiz.de/10011602742
Saved in:
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