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Critical factors for effective implementation of ISO 9001 in SME service companies
Psomas, Evangelos L.; Fotopoulos, Christos V.; … - In: Managing service quality : MSQ ; an international journal 20 (2010) 5, pp. 440-457
Persistent link: https://www.econbiz.de/10008662233
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The effectiveness of the ISO 9001 quality management system in service companies
Psomas, Evangelos L. - In: Total quality management & business excellence : an … 24 (2013) 7, pp. 769-781
Persistent link: https://www.econbiz.de/10009783428
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The impact of ISO 9001 effectiveness on the performance of service companies
Psomas, Evangelos L.; Pantouvakis, Angelos; … - In: Managing service quality : MSQ ; an international journal 23 (2013) 2, pp. 149-164
Persistent link: https://www.econbiz.de/10009728562
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The impact of total quality management on service company performance : evidence from Spain
Psomas, Evangelos L.; Jaca, Carmen - In: International journal of quality & reliability management 33 (2016) 3, pp. 380-398
Persistent link: https://www.econbiz.de/10011564132
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Critical success factors of lean in the public services sector : the case of the Greek citizen's service centers
Keramida, Efthalia; Psomas, Evangelos L.; Antony, Jiju - In: The TQM journal : the international review of … 35 (2023) 8, pp. 2304-2321
Persistent link: https://www.econbiz.de/10014457688